Why does a survey pop for some attendees as they enter the meeting? Did my company or Fugent design the survey?
Fugent offers clients the ability to survey attendees in order to gather real time data on the effectiveness of the meeting (topics addressed, host capabilities, usefulness of technology, etc.). Each firm is able to decide what questions to ask and implement the survey at the site level. The survey is designed as a redirect following the meeting. However, technology changes within IE8 and 9 have it popping for some attendees as they enter the meeting (due to pop-up restrictions, JAVA client pass through, etc.). Although, this scenario sometimes causes confusion on behalf of the attendee, it does not prohibit the attendee from joining the meeting. Typically, the system pops the survey and a couple seconds later the meeting window opens on top of it. When the host closes the meeting, the survey remains open and the attendee can complete it. If this happens in a meeting you are hosting a good practice is to give your attendee the following instructions:
“That screen is a feedback survey that you can ignore for now. The meeting will open directly on top of it in a couple seconds. After I close our session, the survey will be available for you to complete. It is optional, but I would greatly appreciate just 30 seconds of your time to let our firm know how we are helping to support your business.
This response not only helps minimize confusion as the attendee enters the meeting, but also increases the likelihood that individuals complete the survey. Fugent clients find the responses incredibly helpfully for building long-term business cases, tweaking usage models, evaluating host performance, and demonstrating the effectiveness of a Fugent online meeting program. Therefore, most firms decide the value of the data far outweighs the minor inconvenience of the survey popping for some attendees as they enter. That being said, the decision to keep the survey is up to the firm and Fugent can disable it at anytime.